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Shipping & Returns

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. Items can be returned to either of our Highpoint or Moonee Ponds store in person or we if your address is within our service zone we can arrange pick up.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Deliveries are scheduled every Thursday between 11am-2pm, order are closed at 12pm every Wednesday. Orders after this time will be delivered the following Thursday.

For the below postcodes a delivery fee of $5 will be applied 

3032, 3034, 3020, 3019, 3012, 3013, 3011, 3039, 3040, 3041, 3033, 3031, 3055, 3044, 3058

For the below postcodes a delivery fee of $15 will be applied for all orders.

3025, 3018, 3015, 3016, 3026, 3023, 3028, 3021, 3038, 3036, 3042, 3046, 3068, 3054, 3051, 3052, 3022, 3057

For orders outside of these postcodes our courier company charges $1.2/km from our Moonee Ponds Store (18-20 Homer St, Moonee Ponds Central, Moonee Ponds, 3039). This is automatically calculated in the check out once an address is entered.